The Return Experience & Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at laura@justasoutherngall.com. Please note that returns will need to be sent to the following address: (customers are responsible for shipping cost unless this was a mistake made on our behalf ) 

7721 Seton House Lane, Charlotte NC 28277

Return Overview: 

• Returns are for STORE CREDIT only and issued via email. 
• All returns must be received *within 30 days*. Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
• No Exchanges. No Refunds.
• Shipping is non-refundable, unless there was a mistake on our end.
• FINAL SALE items are not eligible for return 
• Damaged or Missing Items: If you were sent a damage, incorrect or missing item, please our customer service team within 3 business days of receiving your order laura@justasoutherngall.com  

To Start your return process:

Once we receive your return, please allow 5 to 7 business days for your Store Credit to be issued. You will receive a confirmation email once the return has been processed.

**If you don’t see the Store Credit in your email inbox, please check your spam/ junk folder.

DAMAGED OR DEFECTIVE ITEM

If you received a defective item, please contact us at laura@justasoutherngall.com our customer service team within 3 business days of receiving your order.

MISSING OR INCORRECT ITEM

If you were sent incorrect items or are missing items from your order, please email our customer service team laura@justasoutherngall.com within 3 business days of receiving your order, so we can get that mishap sorted out for you!

STORE CREDIT / GIFT CARD

If your gift card or store credit isn’t showing in your email inbox, please check your spam/junk folder.

• Gift card codes and store credit codes will expire 5 years from the date issued.
• If your order is a little more than your gift card is worth, an additional form of payment will be required at checkout.

CANCELLING OR CHANGING YOUR ORDER

Once an order has been placed, it cannot be canceled or changed.

ADDING ITEMS TO AN ORDER

We cannot add additional items to your order once it has been processed. If it is within 24 hours of your previous order, contact our customer service team immediately laura@justasoutherngall.com and include both order numbers in your message. We will do our best to waive the shipping fee on this additional order.

RETURN ADDRESS:

Southern Gall Boutique

ATTN: RETURNS DEPARTMENT

7721 Seton House Lane 

Charlotte, NC 28277